Our Return & Refund Policy
All items shipped from Normest store can be returned within 45 days after delivery (meaning when you received your order). Further details to your case can be found below. Returns must be unused, in the state you received them, and in the original packaging.
If you would like to start a return or exchange request of your non-defective unused item(s), please follow the steps below.
You can start a return request by logging in to your Online Account 👤, or creating a new one using the same email used for your purchase, after that, select the item(s) you would like to return.
In general, a customer may be able to initiate a return for an order after the order status has been updated to "Delivered". It is possible that it may take between 7 to 14 days for the Return System to sync after the order status has been updated to "Delivered" depending on the shipping method and the location of the customer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you via email notification after your refund has been processed and issued successfully.
After your refund has been processed, a credit will automatically be applied to your credit card or original method of payment within 3-5 business days.
What items cannot be returned?
- A replacement product
- Free gifts
- Individual items from any gift bundle
How soon will I get my refund?
Once your item(s) have been returned, please allow 1-2 business days for them to be assessed. A member of our staff will then issue your refund and notify you via email. A credit will automatically be applied through the original method of payment within 3-5 business days.
In order to maintain a quick turnaround on order processing and shipping, we automate as much of the order fulfillment process as possible. Once an order is placed, it cannot be cancelled or changed. Any unwanted items after your order has been placed must be returned for a refund by following our product returns steps mentioned above.
Did your item arrive damaged, different or not working? If so you are protected and can make a claim, the procedure is outlined below.
- Contact us via Contact Form with providing a photo or video explaining the product issue
- We will review the claim and contact you if we need more information
- If Approved, we will send a replacement for the defective item
All our products come with a lifetime warranty, so if something happens down the road, simply follow the steps to file a claim. Learn more about our warranty.