We do our best to process and ship all orders as soon as possible. Most orders are processed within 2-3 business days. Orders placed after 11AM CST on Fridays may not be processed for shipping until the following Monday morning.

We're proud to offer worldwide shipping for all orders.

Tracking your order:
Our orders always include tracking information that is normally sent via email within 48 hours after the order has been shipped. You can also track your order via Order Status page by providing your order number and your email address.

*Please note that these shipping time are estimated and not guaranteed.

Frequently Asked Questions

Where is my order confirmation?

Kindly double check your spam/junk folder for order confirmation email and status notifications. Please also check if you have placed your order using a different email address. In case you didn't find it, please reach out via Contact Us page so we could re-send it again.

What Countries Do You Ship to?

We offer free worldwide shipping on all orders with no minimum amount required.

Why is part of my order missing?

We have multiple shipping facilities and your order may have been split due to inventory constraints. Please check if you received more than one tracking number in the shipping confirmation email. If you can't find any in your email, please reach out via Contact Us page if this happens and we can get that re-shipped for you.

Why was my order returned to sender?

Sometimes carriers will return a package to sender if the address is incorrect, incomplete, or if there is any other reason delivery could not be completed. Please reach out via Contact Us page if this happens and we can get that re-shipped for you. 

We're proud to offer a risk-free 45 days money-back guarantee, and we want to make sure we back it up with a risk-free ironclad 45-day guarantee.

Not happy? No problem! Just follow our money-back guarantee protocol to receive a full refund.

For more information, please refer to the FAQs page.

Have a question? Please contact us via Contact Form.

All Normest products come with a lifetime warranty.

In order to make a warranty claim, you need to have purchased your Normest product through our website. 

Learn more about our warranty.